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Policy Brief 4.5

UX Research Adoption in Regulated Utilities: Cost–Benefit Analysis — Post-Pandemic Lessons

11
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Harvard
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~ 11–18 mins
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Tourism Climate Psychology
Abstract

This policy brief investigates “UX Research Adoption in Regulated Utilities: Cost–Benefit Analysis — Post-Pandemic Lessons” using a Delphi study. Through a human-centered lens, the analysis integrates multi-source data to derive an actionable roadmap for researchers and practitioners.

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UX Research Adoption in Regulated Utilities: Cost–Benefit Analysis — Post-Pandemic Lessons

ABSTRACT
UX Research Adoption in Regulated Utilities: Cost–Benefit Analysis — Post-Pandemic Lessons is unpacked across themes: ethics, change enablement, costs, and scalability. Limitations and future research paths are noted.
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