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Policy Brief 4.4

UX Research and Customer Experience among Public Sector Agencies in the UK — 2021–2027 Trends

15
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Chicago
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~ 15–22 mins
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Green Finance Data Privacy RPA
Abstract

This policy brief investigates “UX Research and Customer Experience among Public Sector Agencies in the UK — 2021–2027 Trends” using a Delphi study. Through a socio-technical lens, the analysis integrates multi-source data to derive a validated measurement model for researchers and practitioners.

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UX Research and Customer Experience among Public Sector Agencies in the UK — 2021–2027 Trends

ABSTRACT
UX Research and Customer Experience among Public Sector Agencies in the UK — 2021–2027 Trends is unpacked across themes: equity, ethics, scalability, and usability. Limitations and future research paths are noted.
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