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Policy Brief 4.8

UX Research and Sustainability Outcomes among SMEs in Sub-Saharan Africa — A Delphi study

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Cybersecurity Open Banking Education
Abstract

This policy brief investigates “UX Research and Sustainability Outcomes among SMEs in Sub-Saharan Africa — A Delphi study” using a difference-in-differences analysis. Through a institutional lens, the analysis integrates multi-source data to derive a practical decision framework for researchers and practitioners.

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UX Research and Sustainability Outcomes among SMEs in Sub-Saharan Africa — A Delphi study

ABSTRACT
UX Research and Sustainability Outcomes among SMEs in Sub-Saharan Africa — A Delphi study is unpacked across themes: KPIs, change enablement, usability, and scalability. Limitations and future research paths are noted.
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