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Research Proposal 4.8

Workforce Analytics and Customer Experience among Public Sector Agencies in the UK — A Comparative Perspective

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AIOps Marketing AI
Abstract

This research proposal investigates “Workforce Analytics and Customer Experience among Public Sector Agencies in the UK — A Comparative Perspective” using a benchmarking and maturity modeling. Through a socio-technical lens, the analysis integrates multi-source data to derive a stakeholder-aligned blueprint for researchers and practitioners.

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Workforce Analytics and Customer Experience among Public Sector Agencies in the UK — A Comparative Perspective

ABSTRACT
Workforce Analytics and Customer Experience among Public Sector Agencies in the UK — A Comparative Perspective is unpacked across themes: security, usability, KPIs, and interoperability. Limitations and future research paths are noted.
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