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Case Study 4.3

Workforce Analytics for E-commerce Marketplaces: Equity And Access | A benchmarking and maturity modeling

16
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MLA
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~ 17–24 mins
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Cold Chain UX DEI
Abstract

This case study investigates “Workforce Analytics for E-commerce Marketplaces: Equity And Access | A benchmarking and maturity modeling” using a social network analysis. Through a behavioral lens, the analysis integrates multi-source data to derive novel empirical evidence for researchers and practitioners.

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Workforce Analytics for E-commerce Marketplaces: Equity And Access | A benchmarking and maturity modeling

ABSTRACT
Workforce Analytics for E-commerce Marketplaces: Equity And Access | A benchmarking and maturity modeling is unpacked across themes: usability, equity, change enablement, and security. Limitations and future research paths are noted.
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