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Dissertation 4.3

Workforce Analytics for Millennial Consumers: Customer Experience | A Comparative Perspective

15
Pages
APA
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~ 15–22 mins
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Psychology BioMed InsurTech
Abstract

This dissertation investigates “Workforce Analytics for Millennial Consumers: Customer Experience | A Comparative Perspective” using a Delphi study. Through a human-centered lens, the analysis integrates multi-source data to derive a validated measurement model for researchers and practitioners.

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Workforce Analytics for Millennial Consumers: Customer Experience | A Comparative Perspective

ABSTRACT
Workforce Analytics for Millennial Consumers: Customer Experience | A Comparative Perspective is unpacked across themes: usability, change enablement, scalability, and benefits. Limitations and future research paths are noted.
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