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Workforce Analytics for Regulated Utilities: Customer Experience | A Comparative Perspective

28
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Harvard
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~ 29–42 mins
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Governance Supply Chain Green Finance
Abstract

This report investigates “Workforce Analytics for Regulated Utilities: Customer Experience | A Comparative Perspective” using a randomized controlled trial design. Through a human-centered lens, the analysis integrates multi-source data to derive a practical decision framework for researchers and practitioners.

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Workforce Analytics for Regulated Utilities: Customer Experience | A Comparative Perspective

ABSTRACT
Workforce Analytics for Regulated Utilities: Customer Experience | A Comparative Perspective is unpacked across themes: equity, costs, governance, and security. Limitations and future research paths are noted.
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